Terms of Service
Welcome to our website.
The tournament parking website (tournament.co.nz) offers users the opportunity to make the following purchases or payments.
- Payment of parking breach notices via our make a payment page
- Booking of parking through our bookapark booking portal.
All transactions that are undertaken through these channels and all prices quoted on the website are, unless otherwise stated, conducted in New Zealand Dollars. Unless otherwise stated, any transaction that occurs on the tournament.co.nz website or one of its related websites will be acknowledge with the email of a receipt of purchase.
Any dispute of payment regarding breach notices should be addressed to NZCMS at the following address
CMS PO Box 37 307,
CMS Shed 10
77 Cook Street
Any dispute of payment regarding breach notices should be addressed to Customer Services at the following address
PO Box 37 307,
CMS Shed 10
77 Cook Street
It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.
Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites.
These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
TERMS & CONDITIONS OF PARKING
These can be found on our page dedicated to the Tournament Parking Policy here.
TERMS AND CONDITIONS FOR ONLINE BOOKING OF CAR PARKS
These are the terms and conditions upon which we accept bookings online or to park at our Car Parks. It is important that you read them and understand them before completing your Booking.
These Booking and Payment Terms incorporate the Standard Conditions of Parking displayed at the entrance to each Car Park area. When you enter a Car Park area in order to take up a Booking, it will be taken that you have read and accepted those Conditions of Parking, so please read them carefully.
We can change any part of these Booking and Payment Terms at any time, by posting an updated version to our Website. This will not affect any Bookings made before the update is posted to our Website, but it is your responsibility to ensure that you are familiar with the latest version of these Booking and Payment Terms at the time you make a Booking.
When reading these Booking and Payment Terms the following words or phrases have the following meanings: o ”Booking” means any online booking made through our Website for the parking of a Vehicle at a Car Park.
- “Booking Payment Terms” means these booking and payment terms” means any booking made through our Website for the parking of a Vehicle at a Car Park.
- “Booking Details” means the details of your Booking as communicated by us and accepted by you in the process of completing your Booking on our Website.
- “Booking Fee” means the fees payable in relation to your Booking, as specified in your Booking Details. o ”Booking Period” means the period covered by your Booking, as specified in your Booking Details.
- “Car Parks” means the car parking spaces controlled by us at Tournament Parking, and “Car Park” shall be interpreted accordingly
- “Tariff Board” means any board or notice at the entrance to a Car Park area displaying the standard charges to be paid for parking
- “Vehicle” means any vehicle parked (or to be parked) in a Car Park and includes any mechanical device on wheels or tracks, its equipment and accessories
- ““we” and “us” means New Zealand Carpark Monitoring Services (NZCMS) and Tournament Parking Ltd and includes any of its employees, agents and independent contractors.
- “Website” means our website with its home page or parking home page
- “You, your” means you, the person making a Booking, and (if applicable) any other person who uses a Car Park for the parking of a Vehicle via that Booking
The headings are for information only and do not affect the interpretation of these Booking and Payment Terms. These Booking and Payment Terms and any Booking resulting from them are subject to New Zealand law
1. The Agreement between you and us
These Booking and Payment Terms apply to your Booking.
1.1 We intend relying on the Booking and Payment Terms. If there is anything you do not understand or do not agree with please discuss this with us before you make your Booking
1.2 Our employees or authorised agents are not permitted to make any representations or agreements unless these are confirmed in writing. If we agree changes please ask us to confirm them in writing. We can then avoid problems over what has been agreed between us.
1.3 Nothing in these Booking and Payment Terms or the Conditions of Parking affects your statutory rights
1.4 If you book online a binding agreement will exist between you and us when (and only when) you have submitted a completed booking form to us via our Website and we have sent our e-mail acknowledgement to you.
2. Our Booking Service
2.1 These Booking and Payment Terms set out the terms of our service allowing you to book Car Parks via our Website. We do not guarantee that this service will be available at all times, or provide access to all our Car Parks.
2.2 You agree that you will not attempt to resell any Booking, either on its own or bundled with other products or services. We also reserve the right to limit the number of Bookings per person, which we may specify from time to time on our Website.
3. Booking Disabled Spaces
3.1 Our Car Parks include accessible spaces for use by mobility card holders, but unfortunately we cannot accept bookings specifically for disabled spaces. If you have any particular requirements, please contact a member of staff on arrival or beforehand.
4. Cancelling a Booking
4.1 You may cancel your Booking, for any reason, at any time up to 24 hours before the start of the Booking Period.
4.2 All bookings are non-refundable.
5. Prices and How to Pay
5.1 The Booking Fee that you are quoted includes GST and is fixed when you make your Booking. Pricing may vary depending on time of booking and availability.
5.2 You can pay for your Booking by using any of the credits of which details are shown on our Website.
5.3 When you give us your credit and complete your Booking you are authorising us to charge your credit card with the amount of the Booking Fee.
6. Booking period
No refund will be made if your stay is shorter than the Booking Period. If you arrive early or leave late so your Vehicle is parked in a Car Park for any time outside the Booking Period, you will be charged for that time at the rate specified on the Tariff Board and applicable to the Car Park in which you have parked.
This will be the case even if your total stay is no longer than the Booking Period. Please note that the Tariff Board rate is not necessarily the rate as your Booking Fee.
7. Vehicles Permitted in our Car Parks
7.1 We only accept Bookings for cars and light vans. You are not entitled to a refund if your Vehicle exceeds the size limits we impose from time to time. Please contact us (our contact details are below) if you wish to check whether your Vehicle will be accepted.
8. Our Responsibility to You
8.1 In some circumstances we may not be able to accommodate you in the type of Car Park specified in your Booking Details. If this happens we will if possible upgrade you to a more expensive Car Park at no additional charge. If we cannot do this and you have to park in a less expensive Car Park, we will refund the difference in price to you.
8.2 On rare occasions we may not be able to accommodate you at all at the time your Booking Period begins. If this happens, we will try to let you know as soon as possible. We may be able to make alternative arrangements for you, and if we do so, this will be at our cost. In any case, to compensate you for any inconvenience we will also give you a full refund of your Booking Fee, but that will be the full extent of our liability to you.
8.3 If for any reason we are liable to you under or in connection with these Booking and Payment Terms, then to the extent permitted by law, our total liability to you will be limited to a refund of some or all of the fees paid by you. You should also read the following conditions for further examples of circumstances in which we will have no liability to you.
9. Storage of personal information
9.1 In order to process your booking, we will need to collect and store certain information about you including, without limitation, your name, address and credit card information.. Such information will be collected and retained only for the purposes of enabling you to utilize our online booking service and to identify you when you enter or exit the Car Park. By accepting these terms and conditions you authorise the use of such personal information for this purpose.
10. Comments and Complaints
10.1 Any comments relating to the booking procedure should be made in writing to us at our address below or by email to firstname.lastname@example.org. Please provide us with as much information as possible. This will make it easier for us to deal with your complaint.
10.2 We will try and answer all complaints within 5 working days. If we cannot, we will tell you when we expect to be able to do so. If you want to make a complaint, please do so as quickly as possible as the longer you leave it the more difficult it may be for us to check what happened.
11. How to Contact Us
E-mail us at: email@example.com
Telephone us on : (09) 377 4040
Write to us at : Bookapark c/o Tournament Parking , Shed 10 , 77 Cook Street, CBD 1010, Auckland