See our Frequently Asked Questions below to help you out. If you are still stuck you can contact us here.
Q: How do I pay for parking?
When you register, you agree to pay by credit card using our secure payments site. Payments are posted the same day, so you can login to your Parkmobile account and see your parking transactions on your personal Parkmobile page.
Q: What is the difference in price compared to using coin/credit card meter?
Pricing will vary by car park, but the parking rate using Parkmobile will be the same or less than the rate for using other methods of payment, e.g. using the pay and display machine.
As with all credit card and text-to-pay transactions made via the pay and display machine, Parkmobile also attracts a transaction fee of up to 50 cents.
Q: What happens if I forgot to deactivate my parking transaction?
Not surprisingly, this is one of the most common questions we get. Funny thing is, millions of people use Parkmobile around the world and this rarely happens.
In any case, the parking charges stop accruing automatically; either when you reach the maximum time that you are permitted to park (never more than 16 hours), or once you have reached the maximum payment level (i.e. the daily rate or the night rate).
Q: Can I still get a parking fine?
In a word, yes! We can’t stop you from parking in the wrong place or taking up two spaces or any number of other parking adventures you might have. But we can make paying for parking fast and easy so your life won’t revolve around feeding a meter.
Parkmobile’s Pay-By-Phone solutions help you to avoid tickets and towing by quickly and easily permitting you to activate your parking session. Our experience is that our system is so easy that people no longer run the risk of not paying for not having coins in their pockets.
Finally, don’t overstay the posted time limit for the area. If you park your car in a limited time zone and don’t return to your car in time you are risking a ticket.
Q: Can I see a record of where and when I have parked?
Your parking history is available 24/7 on your personal page. Just login to your Parkmobile account. You can print a report or view it online.
Q: I can't access my Personal Page,what do I do?
If you haven’t the foggiest idea what your username or password is, no worries. Click on the ‘forgot my password’ button. We’ll get you to your personal page quickly.
Q: What does it cost to call Parkmobile?
Using the mobile app is free, quick and easy. If you call us on our 0800 70 40 40 number it takes less than 30 seconds to start parking and about 15 seconds to stop it. Using our mobile app is even faster.
Q: Are breach notices valid in law?
The short answer is yes. By parking a vehicle in a private car park you have entered into a contract with the car park operator and have accepted the terms and conditions displayed clearly on the notice board at the car park. A driver who uses the car park in breach of these terms and conditions, e.g. without purchasing and/or clearly displaying a valid ticket, or parking in an unauthorised bay, has also accepted the risk of being issued a notice of breach, towed or clamped, as outlined in the terms and conditions.
In contract law, parties are not entitled to impose penalties or fines for breach of contract. However, they can seek “liquidated damages”.
Liquidated damages are defined as a reasonable estimate of the damage suffered as a result of the contract being breached.
The use of liquidated damages allows the parties to agree in advance on the damages that will be payable by the driver if they breach the obligations owed to the carpark operator under the parking contract.
We have estimated the liquidated damages arising from the breach to be up to $65. This is made up of $25 for average loss of revenue due to non-purchase/display of valid ticket, plus a $40 administration charge for the cost of monitoring the car park, issuing and processing the breach notice and dealing with any subsequent correspondence, debt collection and write-offs. We believe this amount to be fair and reasonable as it has been supported by the Disputes Tribunal. Again, these charges are stated in our terms and conditions.
The Breach Notice (or payment notice) is simply a demand for the payment of liquidated damages arising from a breach of the contract, which under contract law we are entitled to request.
This approach has been tested in court and at Disputes Tribunals and has stood up to scrutiny because it meets with the intention of the law. The law seeks to allow private parties to enter into contracts without having to rely on the law for the specifics of the contract.
Q: I have evidence that I purchased a valid ticket and I believe it was on display when I left the vehicle.
Therefore it must have blown onto the floor or slipped off the dashboard. Can I appeal?
If you are able to send us the original ticket you purchased we would gladly waive the revenue-loss component of the breach notice which is $25. However, we will insist that you pay the administration component of $40 for not ensuring that the ticket was clearly displayed as per the terms and conditions.
Q: I used a different vehicle on this occasion and forgot to display my parking pass. Can I appeal?
Unfortunately, the swapping of id cards between customers and vehicles is a major source of fraud in the parking industry. Therefore we have to be very strict about sticking with the Terms and Conditions of Parking at the car park, which state: “You must display a valid Parking Ticket or ID Card clearly on the dashboard of your vehicle.” In this instance your appeal will not be valid. Please ensure that you keep your ID card in the vehicle that you are driving to avoid this unnecessary breach.
Q: I got held up at work, I park here every day, I could not do anything to get back to my vehicle before my
ticket expired, and it will not happen again, can I appeal?
The problem for car park operators is how much time to allow customers to overstay. By not upholding breach notices for parking over the purchased time, is that it inevitably results in customers underpaying on a regular basis; so there has to be a deterrent.
The Terms and Conditions of Parking at the car park, clearly state: “You must not park over the time stipulated on the Parking Ticket displayed in your vehicle or the time stipulated on the signage of the bay you are parked in.” So, in this instance your appeal will not be upheld. If you are not sure how long you are going to be parked in a car park, then you should purchase an all-day ticket and park in an area where time is not restricted.
The good news is that a new product called Parkmobile is now available in most car parks. By paying for your parking using the Parkmobile phone application, you control when your parking session ends. No more having to guess how long you’re going to park. Go to parkmobile.co.nz for details.